The appointments will be on Fridays between 8:00 am and 5:00 pm, subject to change according to the facility availability. If you’re in need of a date or time outside of this availability, please contact one of our installation specialists at installs@theacvpilot.com with the circumstance and we will be happy to accommodate as best we can.

Make room in your schedule. Most un-installation appointments take about an hour and may exceed their initial time limit. Re-installation appointments take around 5 hours.

Empty your vehicle of large items prior to arrival. Technicians will need access to the interior and trunk to inspect your equipment. Please remove all child safety seats and clean out any trash.

If your vehicle is a pickup truck, remove any bed cover or cap.

Know where you’re going. A confirmation email will be sent confirming the location of your appointment.

If you encounter any operational issues with your connected vehicle equipment, our help-desk line remains available Monday through Friday, 9:00 am to 5:00 pm EST at (813) 280-3405.